Terms and Conditions of Use

By using the services provided by Serviceraju.com, you agree to the terms outlined in these Terms of Use and our Privacy Policy. Please ensure that you read and understand both documents thoroughly. Your continued use of our platform signifies your acceptance of any changes or updates made to these terms.

We strongly recommend that you regularly review these terms and privacy policies to stay informed of any updates.

Platform Overview

Serviceraju.com is a marketplace connecting household service providers ("Service Providers") with individuals seeking services ("Customers"). Collectively, we refer to them as "Users." The specific services requested by the customer and completed by the service provider are referred to as "Services."

General Provisions

• Payment Responsibility: Serviceraju.com is not responsible for any payments made directly to service providers outside of our platform. Cash payments made to the service provider are not within our control.
• Tipping: While we discourage tipping, any tip or reward offered to the service provider is at the customer's discretion and not mandatory.
• Liability for Damages: If damage is caused by a service provider, the customer should contact Serviceraju.com customer support to resolve the issue. The service provider will be held liable for any damage caused during service delivery.
• Service Availability: We may not provide service on public holidays, national holidays, or government holidays.
• Reporting Misconduct: Customers should immediately report any unsatisfactory behavior or misconduct by service providers to Serviceraju.com. In cases of legal violations, the customer may directly handle the situation with the service provider in accordance with applicable laws. Serviceraju.com will not be responsible for legal matters between customers and service providers.

Personal Information

Serviceraju.com collects and processes personal information for the purpose of connecting users with service providers. We prioritize your privacy and security, but users should be cautious when sharing personal details with service providers. Serviceraju.com is not responsible for the actions or information of third-party service providers.

Eligibility for Use

To use the services of Serviceraju.com, you must:

• Be at least 18 years old.
• Not have been suspended or removed from the Serviceraju.com platform.

By accessing our platform, you affirm that you meet these eligibility requirements. If you are under 18, it is recommended to review these terms with a parent or legal guardian.

Serviceraju.com reserves the right to suspend or terminate access to its services for any user who violates these terms.

Use of Content

Serviceraju.com grants users a non-exclusive, revocable, and non-transferable license to access and use content from the platform, including product catalogs, for personal and non-commercial purposes only. Unauthorized distribution, modification, or use of the platform’s content is strictly prohibited.

Third-Party Links

Our platform may contain links to third-party websites or services. Serviceraju.com does not control these external sites and is not responsible for their content, privacy practices, or actions. We encourage you to review the terms and privacy policies of any third-party websites before engaging with them.

Transactions and Payments

• Payments: Service payments should be made through the Serviceraju.com platform, unless otherwise specified. Cash payments outside the platform are not eligible for refunds.
• Payment Timeline: Payments for services are transferred to the service provider after three days, provided there are no customer complaints.

We encourage users to utilize the online payment system for convenience, security, and transparency.

Account Security

When registering for Serviceraju.com, users are responsible for maintaining the security of their account credentials and for all activities under their account. You must promptly report any unauthorized use of your account to Serviceraju.com.

Billing and Payment Policy

• Charges: Users are responsible for paying for the services rendered, including any applicable taxes. Payments can be made via online banking or credit/debit cards through our secure payment gateway.
• Refunds: Serviceraju.com may provide refunds at its discretion, under specific circumstances, or for promotional offers.
• Taxation: Customers are responsible for any applicable taxes on services rendered under the current tax laws.

Termination and Suspension

Serviceraju.com reserves the right to suspend or terminate access to the service if users violate these terms, engage in inappropriate behavior, or breach platform policies. If your account is terminated, you will not be entitled to a refund for any unused balance.

Intellectual Property Rights

All content on Serviceraju.com, including text, graphics, logos, designs, and trademarks, is protected by intellectual property laws. Users are prohibited from using, copying, or distributing any content from the platform without explicit permission.

Confidential Information

You agree to keep confidential any proprietary information of Serviceraju.com, including business data, trade secrets, and personal information, and not disclose such information to third parties without our consent.

Modifications to Service

Serviceraju.com reserves the right to modify or discontinue services at any time, with or without notice. We strive to enhance our platform continuously and appreciate your understanding.

Indemnification

By using Serviceraju.com, you agree to indemnify and hold harmless Serviceraju.com, its employees, agents, and affiliates from any legal claims or liabilities arising from your use of our services.

Dispute Resolution and Governing Law

In the event of any dispute between users and Serviceraju.com, we agree to resolve the matter through arbitration under the Indian Arbitration & Conciliation Act, 1996. The laws of India will govern this agreement.

Contact Us

If you have any questions or concerns regarding these terms, please feel free to contact our support team at support@serviceraju.com.