Privacy Policy

ServiceRaju.com is a digital service marketplace platform that connects customers with independent home service professionals for services such as:

This Privacy Policy describes how personal data is collected, used, stored, and protected when users access our:

• Website
• Mobile platforms
• Booking systems
• Customer support channels

This Privacy Policy applies to all individuals who interact with our platform, including:

• Customers seeking home services.
• Service professionals providing services through the platform.
• Visitors browsing the platform.

Throughout this policy, "you" refers to any individual accessing the platform or services.

By using the Service Raju platform, users agree to the collection and use of information as described in this policy. Please note that this Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.

We collect various types of information to provide and improve our services. This data is categorized as follows:

Note: Aggregated and anonymized data may also be used for analytics and research purposes.

We collect data through three main methods:

Direct Collection

Information provided directly by users when they:

• Register accounts
• Book services
• Contact customer support
• Participate in surveys or promotions

Automated Technologies

Data collected automatically as you navigate the platform using:

• Cookies
• Web beacons
• Analytics tools
• Platform usage tracking

Third-Party Sources

Data we may receive from external sources, including:

• Payment gateways
• Analytics providers
• Public directories
• Business partners

We collect and use your data for the following purposes:

• Provide requested services
• Personalize user experience
• Verify identity
• Process payments
• Send service updates
• Improve platform functionality
• Prevent fraud and protect users
• Comply with legal obligations

We use cookies and similar tracking technologies to enhance your experience. Cookies help the platform to:

• Recognize returning users
• Save login preferences
• Analyze website traffic
• Improve performance
• Deliver relevant advertisements

Users can disable cookies in their browser settings. However, please note that if you disable cookies, some platform features may not function properly.

Service Raju does not sell personal data. However, data may be shared with specific parties to facilitate our services:

• Service Professionals: To complete the requested services (e.g., sharing your address and contact number with the assigned technician).
• Platform Partners: Including hosting providers, payment processors, customer support providers, and analytics providers.
• Legal Authorities: When required by law, court order, or regulatory requirements.

All third parties we work with must follow strict data confidentiality agreements.

We empower you with control over your personal data. Users may:

• Access and Update Data: Request corrections to their personal information.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
• Request Data Deletion: Users may request account deletion, subject to legal retention requirements.

To exercise any of these rights, please contact us at: contact@serviceraju.com

We implement robust security practices to protect your data, including:

• Encrypted data transmission
• Secure servers
• Access control systems
• Authentication protections

While we strive to protect your personal data, we also encourage users to keep their login credentials confidential and secure.

Personal data is retained only as long as necessary to:

• Provide our services
• Comply with legal requirements
• Resolve disputes
• Enforce platform policies

As the platform grows, user data may be stored or processed in other countries where our platform partners operate. By using the platform, users consent to such transfers in accordance with this Privacy Policy.

In the event of a merger, acquisition, or business restructuring, user data may be transferred as part of the company's assets. We will notify users of any such changes that affect their personal data.

Content submitted by users on the platform may be publicly visible, including:

• Reviews
• Comments
• Photos

Users should exercise caution and avoid posting sensitive personal information in public areas of the platform.

Service Raju services are not intended for individuals under 18 years of age. The platform does not knowingly collect data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updated policies will be:

• Published on the website
• Communicated to users where necessary

Continued use of the platform after updates indicates your acceptance of the revised Privacy Policy.