Cancellation Policy

Helper Fox On Time Service Co. (Service Raju) provides professional home services such as plumbing, electrical work, appliance repair, pest control, home cleaning, carpentry, and maintenance services through its digital platform.

This Cancellation Policy explains:

• How service cancellations work
• When cancellation charges may apply
• How rescheduling services works
• Customer responsibilities during cancellation

Customers can cancel a service without any cancellation charges under the following condition:

• Cancellation made at least 2 hours before the scheduled service time.

Customers may also reschedule the booking to a different date or time without penalty if the request is made within the allowed time.

If a customer cancels less than 2 hours before the scheduled service time, a late cancellation fee may apply.

This fee helps compensate the service professional for:

• Travel preparation
• Time allocation
• Loss of other bookings

This applies when a technician has already reached the customer location.

If the customer:

• Refuses service after technician arrival
• Cancels the service on-site
• Does not allow technician to perform the booked service

Then a minimum service charge of ₹299 may apply to cover technician travel time and operational costs.

Customers may reschedule bookings easily.

Rescheduling is allowed when:

• Requested before technician dispatch
• Requested at least 2 hours before service time

Customers can reschedule using the Service Raju website or customer support team.

If a service provider does not arrive:

• Fails to arrive
• Cancels the service unexpectedly

Customers will be eligible for:

• Full refund of advance payment, or
• Free rescheduling of the service

Situations where cancellation requests may not be accepted include:

• Cancellation after service completion
• Requests made outside official Service Raju platform
• Disputes without valid service records

Customers are advised to always manage bookings through the official platform.

Customers can cancel or reschedule by following these steps:

Customers should:

• Provide accurate service details
• Be available at the scheduled service time
• Inform cancellation requests in advance

This helps ensure smooth scheduling for both customers and service professionals.

Service Raju may update the Cancellation Policy periodically to improve service operations.

• Updated policies will be published on the website.
• Continued use of the platform indicates acceptance of the updated policy.