Effective Date: 05-06-2024

Welcome to the Privacy Policy of Helper Fox On Time Service Co. (operating under the brand name Service Raju) ("we," "us," or "our"). Your privacy and data security are of utmost importance to us. This Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, and other platforms (collectively, the “Platform”) or access our home services (“Services”).

By using our Platform and Services, you agree to the collection and use of your data as described in this Policy.

1. Scope and Consent

This Policy applies to all users, customers, and service professionals interacting with our Platform and Services. “You” refers to the end-user who accesses or uses our Platform or Services.

We may update this Policy periodically. We encourage you to review it regularly. Your continued use of our Services after updates indicates your acceptance of any changes.

2. Information We Collect

We collect the following categories of personal data to provide and improve our Services:

• Contact Information: Name, address, email, phone number, and location.

• Account Details: Username, profile picture, and preferences.

• Service Interaction Data: Details of bookings, service requests, feedback, communication history, and payment transactions.

• Technical Data: IP address, device type, browser details, location data, and usage patterns collected via cookies and similar technologies.

• Marketing Preferences: Your choices about receiving promotional communications.

We may also collect aggregated and anonymized data for analytical and research purposes, which does not personally identify you.

3. How We Collect Information

• Directly from You: When you register, book services, communicate with us, or participate in surveys and promotions.

• Automatically: Through cookies, web beacons, and tracking technologies when you interact with our Platform.

• From Third Parties: Such as analytics providers, payment gateways, public directories, or trusted partners.

4. Purpose of Data Use

We use your information to:

• Provide and personalize the Services you request.

• Verify your identity and process payments securely.

• Communicate service updates, confirmations, and promotional offers (with your consent).

• Improve and develop new services and the Platform experience.

• Comply with legal and regulatory obligations.

• Prevent fraud and protect the security of our users and systems.

5. Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us recognize returning users and enhance your browsing experience.

We use cookies to:

• Remember your preferences and login details.

• Analyze site traffic and usage patterns.

• Deliver personalized advertisements.

You can manage your cookie preferences via your browser settings; however, disabling cookies may affect Platform functionality.

6. Sharing Your Information

We do not sell your personal data. We may share your data only with:

• Service Professionals providing services you request.

• Affiliated companies within our corporate group.

• Trusted third-party vendors for platform hosting, payment processing, customer support, and analytics.

• Legal authorities when required by law or to protect rights.

All third parties are contractually obligated to keep your data confidential and secure.

7. Your Rights and Choices

• Access and Correction: You have the right to access and update your personal data by contacting us.

• Marketing Opt-Out: You may opt out of marketing emails at any time via unsubscribe links or by contacting us directly.

• Data Deletion: You can request deletion of your account and personal data, subject to retention of transaction records as required by law.

Please contact us at contact@serviceraju.com to exercise any of these rights.

8. Data Security

We implement robust security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, alteration, or disclosure.

Please keep your account credentials confidential and notify us immediately if you suspect unauthorized access.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described, comply with legal requirements, or resolve disputes.

10. International Data Transfers

As a growing platform, your data may be stored and processed outside your country of residence. By using our Services, you consent to such transfers in accordance with this Policy.

11. Business Changes

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of business assets. We will notify you if such changes affect your data.

12. User-Generated Content

Any content you submit to the Platform (reviews, comments, images) may be publicly visible. Please avoid sharing sensitive personal information and understand we are not responsible for third-party misuse.

13. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this page and communicated as appropriate. Continued use of our Services indicates acceptance of the revised Policy.

15. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Helper Fox On Time Service Co. (Service Raju)
Email: contact@serviceraju.com
Phone: +91 99645 44445

Thank you for trusting Service Raju for your home service needs. Your privacy matters to us.