Privacy Policy

Welcome to the privacy policy of Helper Fox On Time Service Co. ("Policy"). At Helper Fox, we provide a range of home services, connecting customers with trusted service professionals. This Policy explains how we collect, store, and use your personal data when you interact with our website or mobile app ("Platform") and use our services ("Services").

We are dedicated to safeguarding your privacy and ensuring that your data is protected. By using our services, you consent to the practices outlined in this Policy.

1. Introduction and Important Information

(a) Scope of This Policy
This Policy applies to individuals using the Services or availing Professional Services through our Platform. When we refer to "you" in this Policy, it means the end user interacting with the Platform.

By accessing and using the Platform, you agree to the collection, storage, use, and sharing of your personal data as outlined in this Policy.

(b) Updates and Review
We regularly update this Policy and advise you to check it periodically. If your personal data changes, please inform us to ensure its accuracy.

(c) Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing any data.

2. Personal Data We Gather

(a) We collect various types of personal data, which include:

(i) Contact Information: Includes your address, email, location, and phone number.

(ii) Identity & Profile Details: Such as your name, username, photo, and gender.

(iii) Marketing & Communication Data: This includes your preferences for receiving communications, responses in surveys, feedback, comments, and any discussions in chat forums.

(iv) Technical Information: Includes IP address, device information, browser type, location, and browsing patterns on the Platform.

(v) Usage Information: Such as your interaction history, activities, interests, and time spent on the Platform.

(b) Aggregated Data: We may analyze aggregated data that does not reveal identities for statistical purposes. If combined with identifiable data, we treat it as personal data.

(c) Consequences of Withholding Data
If we are legally required to collect specific data and you do not provide it, we may be unable to deliver the Services or restrict access.

3. Methods of Data Collection

(a) Direct Input: Data you provide when you:

(i) Create an account or profile, (ii) Use the Services, (iii) Participate in promotions or surveys, (iv) Request marketing materials, or (v) Report an issue, provide feedback, or contact us.

(b) Automated Data Collection: We gather Technical Data about your browsing and interaction through cookies, pixels, and similar tools.

(c) Third-Party Sources: We may obtain data from:

(i) Analytics providers, (ii) Public sources, and (iii) Our affiliates.

4. Purpose of Using Your Personal Data

(a) We use your data to:

(i) Verify your identity and create your account, (ii) Provide our Services, (iii) Enable Professional Services, (iv) Tailor your user experience, (v) Improve our Services, (vi) Track payments and transactions, (vii) Send notifications about Services or Platform updates, (viii) Facilitate Professional Services, (ix) Market our Services, (x) Fulfill legal obligations, (xi) Safeguard and troubleshoot the Platform, (xii) Enhance our business model, (xiii) Meet contractual commitments, (xiv) Enforce Terms, and (xv) Respond to legal claims.

(b) By using our Services, you consent to communication from us or our partners to inform you of updates or available features.

(c) We may share your data with relevant third parties to facilitate the Services, including service professionals, vendors, or analytics providers. Additionally, we may share information within our business group.

(d) Legal requirements may require us to share data without consent to comply with applicable laws.

5. Use of Cookies

(a) Cookies are small data files stored on your device that enable websites to recognize your browser and remember certain details for a smoother browsing experience.

(b) We use cookies to identify returning users, save preferences, track ads, and gather data on site interactions to improve user experience. We may partner with third-party service providers to analyze visitor behavior; they’re restricted to using data solely for assisting our services.

(c) You may also encounter third-party cookies on some Platform pages. We don’t control these cookies. If you contact us via email or other methods, we may store such correspondence in a file specific to you.

6. Sharing Your Personal Data

(a) We may share your data with third parties, including:

• Service professionals offering requested services,
• Companies within our group,
• Trusted third parties, such as associates for platform hosting, payment processing, content delivery, and related services,
• Analytics and ad networks to help us refine the Platform,
• Legal and regulatory authorities as required.

(b) All third parties are required to maintain the confidentiality and security of your data and may use it only as directed by us for specified purposes.

7. Your Data Rights

(a) Access and Updates: You confirm that the personal information you provide is accurate and up-to-date. We strive to offer access to correct inaccurate data, per legal requirements. You can request your personal data by contacting us at contact@servieraju.com, and we will respond within seven business days.

(b) Opt-Out of Marketing Communications: You can opt-out of marketing emails using the instructions in those emails, which may take up to 10 business days to process. However, we may still contact you for important account or service-related information.

8. Account and Data Deletion

(a) If you wish to delete your account or personal data, please email us at contact@servieraju.com. Requests will be processed within seven business days. Note that transaction data may be retained per legal requirements.

9. Data Transfers

(a) Your data may be transferred and stored internationally, as necessary to provide our services. By sharing your data, you consent to its transfer and storage as described here.

10. Data Security

(a) We employ robust security measures—such as encryption and password protection—to protect your data against unauthorized access.

(b) If you’ve chosen a password, ensure it’s kept confidential. Contact us if it’s compromised to update it promptly.

11. Data Retention

(a) We retain your data as needed for service purposes and beyond account termination, as required by law.

(b) Aggregated data may be used indefinitely for research.

12. Business Transitions

In case of a merger, acquisition, or asset sale, your data may be part of transferred assets.

13. User-Generated Content

Content you share on our platform (e.g., comments or images) may be publicly visible. We advise caution when sharing personal information, as we’re not liable for misuse by third parties.

14. Policy Updates

(a) Updates to this Policy will be shared on our platform or by email. Continued use of our services signifies consent to these updates.

15. Contact Information

For questions or concerns about this Policy, please reach out to us at contact@servieraju.com.